LEVEL 3, 462 CHAPEL ROAD, BANKSTOWN NSW · PRIVATE TOURS BY APPOINTMENT

1800 898 889

Privacy Policy

1. Who We Are

The HIGHLINE Venue is a premier event and wedding venue located at 462 Chapel Road, Level 3, Bankstown NSW 2200, operated by Highline Events Pty Ltd (ABN available on request). We specialise in weddings, corporate functions, and special occasion events across our collection of ballrooms, private rooms, and sky venues.

In this Privacy Policy, references to “we,” “us,” or “the Venue” mean Highline Events Pty Ltd, and references to “you” mean any person whose personal information we hold or collect.

 

2. What Information We Collect

We may collect the following categories of personal information:

  • Identity information — your full name, title, and the names of guests or co-hosts involved in your event.
  • Contact information — phone number, email address, and postal address.
  • Event details — preferred event date, event type, estimated guest count, cuisine preferences, and any special requirements or accessibility needs you share with us.
  • Financial information — invoice and payment records associated with a booking. We do not store full card numbers; payment processing is handled by our secure third-party payment providers.
  • Communications — the content of emails, enquiry form submissions, and any written or verbal correspondence with our events team.
  • Photography and video — where taken at events held at The HIGHLINE Venue for marketing purposes, subject to consent obtained at the time.
  • Website usage data — pages visited, browser type, device, and IP address, collected automatically via cookies and analytics tools. See Section 7 for details.

We only collect information that is reasonably necessary to provide our services and to communicate with you effectively. We do not collect sensitive information (such as health or racial information) unless you volunteer it in the context of special event requirements, in which case it is held securely and used only for that purpose.

 

3. How We Collect Your Information

We collect personal information through a number of channels, including:

  • The online enquiry form on our website (highlineevents.com.au).
  • Telephone calls and voicemail messages to our events team.
  • Emails sent to our published email addresses.
  • In-person venue tours, consultations, and site visits.
  • Event booking contracts and related documentation.
  • Third-party platforms such as Easy Weddings, Google, and social media channels where you contact or review us.
  • Cookies and similar tracking technologies on our website (see Section 7).

Where it is lawful and practicable to do so, we will collect personal information directly from you rather than from a third party.

 

4. How We Use Your Information

We use the personal information we collect for the following primary purposes:

  • Responding to enquiries and providing quotes or proposals for events.
  • Planning, coordinating, and delivering your event at The HIGHLINE Venue.
  • Processing deposits, payments, and issuing invoices and receipts.
  • Communicating with you before, during, and after your event regarding logistics, timelines, and staffing.
  • Complying with our legal obligations, including tax record-keeping requirements.
  • Improving our venue services, website, and guest experience.
  • Sending you marketing communications where you have consented or where we are otherwise permitted to do so (see Section 6).

We will not use your personal information for any purpose that is incompatible with the reason it was collected, unless you have given us consent or we are required to do so by law.

 

5. Disclosure to Third Parties

We do not sell, rent, or trade your personal information to any third party. We may share your information with trusted service providers and partners only where necessary to deliver our services, including:

  • Catering and beverage suppliers — to fulfil the food and beverage requirements of your event, including dietary needs you share with us.
  • Audio-visual and technical contractors — where your event requires equipment, staging, or technical production.
  • Decorating and styling vendors — where engaged as part of your event package or a Styled by Highline arrangement.
  • Payment processing providers — for secure handling of deposits and final payments.
  • Email marketing platforms — to manage and send communications where you have opted in.
  • Website analytics providers — including Google Analytics, to understand how visitors use our website.
  • Legal and accounting advisers — where required for compliance or dispute resolution purposes.

All third parties we engage are required to handle your personal information in a manner consistent with Australian Privacy Principles. Where your information is disclosed overseas (for example, to cloud-based software providers operating internationally), we take reasonable steps to ensure that it receives comparable protections.

We may also disclose your information where required or permitted by law, such as in response to a court order, regulatory requirement, or to prevent fraud or a serious threat to safety.

 

6. Marketing Communications

If you provide your contact details when making an enquiry or booking with us, we may send you relevant updates about The HIGHLINE Venue, including new packages, seasonal promotions, and event inspiration content. You can opt out of marketing communications at any time by:

  • Clicking the Unsubscribe link in any marketing email we send you.
  • Contacting us directly at info@highlineevents.com.au and requesting removal from our mailing list.

Opting out of marketing communications will not affect our ability to send you transactional messages directly related to your booking (such as confirmations, invoices, and event day communications).

 

7. Cookies & Website Data

Our website (highlineevents.com.au) uses cookies and similar tracking technologies to improve your browsing experience and to help us understand how the site is being used. Cookies are small text files placed on your device by your browser when you visit our site.

We use the following types of cookies:

  • Essential cookies — required for core website functionality such as page navigation and form submissions. These cannot be disabled.
  • Analytics cookies — used via Google Analytics to collect anonymised data about traffic patterns, popular pages, and device types. This data does not identify you personally and is used solely to improve the website.
  • Marketing cookies — used to measure the effectiveness of our advertising (for example, via Google Ads or Meta pixel) where you have consented to this.

You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling cookies may affect the functionality of some parts of our website. For more information about cookies generally, visit www.oaic.gov.au.

Our website may automatically collect non-personal usage data such as your IP address, browser type, operating system, referring URL, and the pages you visit. This data is used in aggregate form only and is not linked to your personal identity.

 

8. Data Storage & Security

We take the security of your personal information seriously. We implement reasonable technical and organisational safeguards to protect your information from misuse, loss, unauthorised access, modification, or disclosure. These include:

  • Secure, password-protected internal systems with role-based access controls.
  • Encrypted transmission of data on our website via HTTPS/SSL.
  • Secure storage of physical documentation relating to bookings.
  • Use of reputable third-party platforms with their own security certifications where applicable.

While we take all reasonable steps to protect your information, no method of transmission over the internet or method of electronic storage is completely secure. We encourage you to contact us using our published phone number or email address if you have concerns about a specific communication.

If we become aware of a data breach that is likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) in accordance with the Notifiable Data Breaches scheme under the Privacy Act 1988.

 

9. Your Rights & Access

Under the Australian Privacy Act 1988, you have the right to:

  • Access the personal information we hold about you.
  • Request correction of any personal information that is inaccurate, out of date, incomplete, or misleading.
  • Opt out of marketing communications at any time.
  • Make a complaint if you believe we have not handled your personal information in accordance with the Australian Privacy Principles.

To make an access or correction request, please contact us using the details in Section 13. We will respond to your request within a reasonable timeframe and, in any event, within 30 days. In some limited circumstances, we may be unable to provide access (for example, where it would reveal another person’s personal information), and we will explain the reason if this applies to your request.

We do not charge a fee for access requests, though we may charge a reasonable fee for the cost of providing copies of information in some circumstances.

 

10. Retention of Information

We retain personal information only for as long as it is necessary to fulfil the purposes outlined in this Privacy Policy, or as required by law. In practice:

  • Enquiry records where no booking proceeds are typically retained for up to 12 months, after which they are securely deleted.
  • Booking and event records are retained for a minimum of 7 years to meet our tax and business record obligations under Australian law.
  • Marketing contact records are retained until you opt out or request removal.
  • Website analytics data is retained for the period set by the relevant analytics platform (typically 26 months for Google Analytics).

When personal information is no longer required, we take reasonable steps to destroy or de-identify it securely.

 

11. External Links

Our website may contain links to third-party websites, including vendor partners, review platforms (such as Google and Easy Weddings), and social media channels. These websites operate independently and are governed by their own privacy policies. We are not responsible for the privacy practices of any third-party site, and we encourage you to review their policies before providing your personal information.

 

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the services we offer. The most current version will always be available on this page, with the effective date noted at the top.

We encourage you to review this page periodically. Your continued use of our website or services following any update constitutes your acceptance of the revised policy. If the changes are material, we will take reasonable steps to notify you directly where we hold your contact information.

 

13. Contact & Complaints

If you have any questions about this Privacy Policy, wish to access or correct your personal information, or would like to make a complaint, please contact us:

BOOK A TOUR